Customer Reviews & Stories

Amazing customer service and impeccable work! Mike is always courteous and helpful, never makes you have work done that you don't need. (He will, on the other hand, let you know ASAP when you absolutely need something done.)

Rates are reasonable, but the end result is why I keep coming back! As a Jeep Wrangler owner (that may find himself in the woods every once in a while), I get to see everyone at NSAC pretty often and I have yet to have a single issue!

I would recommend to anyone and everyone to give them a shot!

— Google Review

Great place to bring your car for service. Mike and his team have helped me out so much in the past 8 months. Having purchased a used car for my son, we’ve had a few issues not revealed by the 3rd party seller. Mike has fixed every issue promptly and pricing is very reasonable. It’s wonderful to have a place you trust to get your vehicle fixed.

— Google Review

This is by far the most professional auto center I’ve ever been to. They are honest and friendly. I recommend this place to all of my local friends!

— Google Review

We really appreciate you. When we need help, we know we can count on you and your staff to really help us. I don’t know of any other place I would trust our vehicles. If I had to sum it up in only 3 words I would have to say..... Fair, honest, reliable. Thank you Mike.

— Google Review

Excellent shop with ASE Certified mechanics. Honesty and integrity. There's a reason they're so busy. Can't go wrong with NSAC

— Google Review

I've just moved to RI and needed my car inspected. I came to NSAC because it had great reviews. I was not disappointed. Mike and his crew of knowledgeable technicians are the BEST. They are kind too. I got the best service ever. I will surely keep bringing my car here. They diagnosed a problem I'd been having that no other auto shop had and fixed it fast. I feel like I have a new vehicle! I cannot say enough great things about NSAC. They go a step beyond what's needed. :-)

— Google Review

Just moved into town, so naturally my car needed a major repair done before we could even get unpacked. I had to rely on google reviews to quickly find a new mechanic and was lucky enough to find this place. They had the parts delivered and my car repaired by the next day, and the price was completely fair and competitive. They treat you like a long time customer even on day 1 and I definitely would recommend them.

— Google Review

The drop box @ North Smithfield Automotive center makes it convenient for me to go to work the next day. The staff are very helpful & professional & prompt when it comes to their service. I trust that my vehicle is in good hands when I drop it off & have not been disappointed.

— Google Review

Excellent workmanship. North Smithfield Auto Center strives for excellence, on time delivery and never oversells. For instance, I needed to have the right CV Joint replaced so I told Mike, why not replace the left one while you're at it. Mike could have easily done that and made more money buy indicated there was no need to. It could last for several more years. I greatly appreciate that.

— Google Review

Mike is a very knowledgeable man. He and his technicians work very hard to ensure they repair your vehicle but also know the preventive stuff that keeps your vehicle running without issues. They are always busy so I recommend an appointment for sure. Great place.

— Google Review

Mike and his crew embody honesty and integrity every day of the week. I NEVER have to worry about being ripped-off or having shoddy work done. Quality parts and service every time! NSAC is the only shop I take my vehicles to! The best!

— Google Review

I've had several great experiences at NSAC. Karen (front desk) and the mechanics are all wonderful to work with. They kindly explain all that is "going on" with your vehicle as well as patiently answer any your questions. I will continue to use them and am very happy to refer them to friends and family.

— Google Review

I like them so much I paid $30 to be towed there.

my car died out of the blue, I could have been towed free to a closer place, but opted to be towed to North Smithfield auto, because I trust them to diagnose properly and fix only what needs to be fixed. Turned out to be a starter, they had it fixed within a day. They are friendly and trustworthy.

— Yelp Review

Great little place! I love that you can drop your car off the night before or early morning when no one is there by using the secured key drop box they have. Also, very thankful they are open some holidays so I can get in on a day off. Also the staff is very friendly and helpful

— Yelp Review

I met Mike and his staff a few weeks back and simply put his shop out shines all the others. Friendly, Trusting, Knowledgeable and Affordable. What more do you need!! They get the work done in a timely manner and they explain it to you, so you drive away with an understanding and comfort. HIGHLY RECOMMENDED

— Yelp Review

This was my first time at NSAC (valve cover gaskets replacement). I was immediately impressed by the friendly, knowledgeable, and professional staff, both over the phone and in-person. I was given a sound and fair estimate and ended up paying what was expected. I have had plenty of experiences with unpleasant mechanics who act like your car trouble is an inconvenience. This was not the case at NSAC. They patiently and clearly went over the work completed both before and after the service. I will definitely be taking my car to NSAC in the future!

— Google Review

Love this place! Fair prices, friendly service.

— Google Review

I go here because the people are good and trustworthy!

— Google Review

I Want Everyone to know that North Smith Field Automotive Is Of Excellent Customer service and Excellent with There Auto Mechanic Who I Think Highly recommended to Go to There Like Family and Highly recommended.No Question's

— Google User Review

Mike and his staff are the best. I completely trust them and always feel they are doing what is in my best interest rather than what makes them more money. Mile treats his customers like family. His staff has all been there for many years which is always a good sign, lots of turnover is never good. I have heard others complain that Mike is so busy they need to plan ahead for an appointment. While this can be an annoyance, he is busy because he is so good at what he does.

— Yelp User Review

I Want Everyone to know that North Smith Field Automotive Is Of Excellent Customer service and Excellent with There Auto Mechanic Who I Think Highly recommended to Go to There Like Family and Highly recommended.No Question's

— Google User Review

Great shop, extremely helpful when other nearby shops wouldn't do a same-day state inspection. Had to get my car inspected quickly due to a screw up at the DMV. Dropped my car off at 8:30AM, and despite a full house, they got my car done before lunch time. Professional and friendly. I will be back for actual service needs in the future.

— Google User Review

Quality work!

— Google User Review

They are the best on what they do. Have taken my car there a few times and I'm very happy with their work. Very friendly customer service.

— Google User Review

Fair pricing, great communication and professional staff. Not rookies and proce gouging like Karen previously stated. People don't understand that their labor rate pays for their expert technicians, proffessional front of the shop staff, electricity, the building and upkeep, latest service and repair equipment, taxes, water, sewer, training and so on an so forth. Mike and his team service all of our vehicles and always communicate their fees and services to be performed prior to doing any work. They are committed to our satisfaction. A++ auto repair shop.

— Google User Review

Nice people, good mechanics.

— Google User Review

These folks were awesome. Had a short that was draining my battery and they had my car up and running in no time.

— Google User Review

What more can be said about NSA. Excellent work the honesty you look In a business and you can forget that great front desk ladies whose knowledge could put some auto mechanics to shame

— SureCritic User Review

I have finally found a place that I trust, to do the job. My kiddos will be going there with their vechiles.They are a great bunch of people.

— SureCritic User Review

My car was towed after a breakdown to North Smithfieks Auto Shop. The owner immediately spoke with me on a Saturday and diagnosed that it was not worth it to repair the car. I appreciated his honesty and as a result he received a new, trusted customer! I highly recommend this auto shop.

— SureCritic User Review

I have been using North Smithfield Automotive Center for the past 8 years... even though I live in Portsmouth Rhode Island.

Many people ask me why I travel an hour to get my car serviced. The bottom line is that, like most industries, there are some less than honest people in the automotive profession and Mike and the entire NASC staff have always done right by me!

— SureCritic User Review

I took my car to three other garages none of them could find the problem with my car I was recommended by a friend or a relative to go to this place my car was fixed without any hassle or problem than a very great job I would highly recommend it into anybody and it didn't cost me an arm and a leg they were Fair and reasonable and found the problem Nina forget

— SureCritic User Review

The N. Smithfield Automotive Center is an excellent place where professionals take care of your business. The staff is friendly and professionally prepared. The communication is excellent. The best place to fix your 🚙.

— SureCritic User Review

I love coming here because the girls behind the desk are amazing and extremely knowledgeable. The fact that there are mostly women running the front end makes women like myself comfortable coming here. Whenever there's something wrong with my car, they explain why it's needed and how it'll benefit my car as well as if it's needed immediately or can wait till the next oil change.

Thank you so much Sarah, Christine, Mary Anne and sometimes Karen, you're all so great at what you do and it shows!

— SureCritic User Review

We brought the car in due to exhaust smell. Sarah provided excellent communication. The problem was diagnosed effectively and fixed efficiently. Mike was fantastic when we picked the car up, very approachable and great sense of humor. Very nice people who work at NSAC.

— SureCritic User Review

Absolutely outstanding service as always.

Can’t say enough good things about Mike and his team. Willing and ready to help as soon as you walk through the door.

Vehicle trouble of any kind this is definitely the place to go.

— SureCritic User Review

Brought my car in for what I thought was a severe transmission problem based on age of the car. Had it since new, so I was prepared but hated to see it go. It serves the family well as a spare. Within hours the garage called with a quote that was better than industry standard. Repaired it even faster to perfection. Fair pricing, honest infor and fast repair! Beat that in todays whacky world! I’ll definitely be back

— SureCritic User Review